Terms of Service

"At Franbiks Systems, we recognize that knowing your legal rights and responsibilities is important, including when you engage our services"

All services provided by Franbiks Systems. are subject to the following terms and conditions.

Quotes & Contracts
Quotes provided to prospects will be honored for 30 days. A new quote will then be provided upon request. Contracts that have been written, but not signed by the client will only be accepted within 30 days of the delivery date. A new contract may be drawn up upon request.

Charges & Fees

We require a 60% non-refundable deposit in order to begin work on any project, with the remaining balance due when the project is complete, but before it goes live. If final payment is not received within 30 days of the completion of service, additional fees will be added. Any check payments that do not clear will be charged a $35 fee.

Web Site Design Credit

Franbiks Systems works hard to create custom websites for a wide range of clients. We take great pride in every site we create, and feel that having our name on the sites we design will also deter others from copying our work and marketing it as their own. Therefore, we reserve the right to place a visible link to Franbiks Systems on every site that we create and any site that uses the graphics or applications we create. This is not optional and may not be removed.

Copyright

Copying images, text or design layouts from other sites is not condoned by Franbiks Systems.. We ask that you, our client, only provide us with text, images and products that you own or have expressed written permission to use. Under NO circumstances will Franbiks Systems and it's owners, partners or contractors be held liable for content provided by a client on a client website. As the client, you will pay any and all legal expenses that are a result of lawsuit against Franbiks Systems for graphics, images and/or content that is provided by and used by the client.

Refunds

Website design is a combination of two things- the web designer's time, and the finished product. Franbiks Systems. requires a deposit of at least 50% on all web design projects before we begin on any project. If you decide to terminate your contract with Franbiks Systems., we will hold the deposit as a cancellation fee, therefore, it will not be refunded to you. Once a site has been completed and live, there are no refunds. In the event of a cancellation of contract, ownership of all artwork, layouts and development remain copyrighted to Franbiks Systems. and will not be transferred to the client.

There are no refunds on hosting and domain name registration services. Please contact us with any questions that you have about our hosting package and we will be happy to answer them.

Delivery

Franbiks Systems works hard to complete all projects in a timely manner. We will provide you with an estimated time of delivery for your project. However, we do not guarantee deadlines as each project is unique and so is each customer. We will communicate with you during the entire development of your project and provide you with status updates.
Please understand that additional services, revisions to design or development of your site and delays in providing us with the information we require will significantly add to the delivery time.

Non-Communication

If we are unable to communicate with a client on a project for duration of at least thirty days by phone or email during the design and development process, the project will be canceled without prior notice and no refund will be issued.

Our Guarantee to You

Franbiks Systems guarantees to you that every website and e-commerce store we develop will be fully operational and working without glitches, bugs or other errors upon delivery. If your site or e-commerce programming has been edited by anyone other than an employee of Franbiks Systems, this guarantee is then voided, and charges for editing the site will be applied at our hourly rate. We will always advise you and seek permission for changes to your website and the charges that will be applied before any work is completed. All our  work is guaranteed and comes with a lifetime warranty against bugs or defects if hosted on our servers. If client provides their own hosting then work is only
guaranteed for 15 days due to our lack of control over website environment.

Acceptance

Please note that by submitting your down payment for services you are agreeing to all of our terms of service as written here. Franbiks Systems reserves the right to change or update these terms at any time without notice.